Contact

We're here to help — real answers within one business day.

Whether it's a question about sizing a fireplace TV stand, tracking an order, or starting a return, email us and a US-based support agent will get back to you within one business day (usually much faster).

Email: support@embervalehome.com

Support hours: Monday–Friday, 9am–6pm ET

Our business

Embervale
12 Gowham Court
Irmo, South Carolina 29063
United States

Embervale is a US-registered online retailer specializing in electric fireplaces, fireplace TV stands, patio heaters, and heated comfort for the home. We sell online only — orders ship directly to your door anywhere in the US, free of charge.

Before you write — quick answers

Where is my order? Tracking is emailed as soon as your order ships, usually within 3–5 business days of ordering. Check spam first, then write us with your order number.

Can I change my address? Yes, within 12 hours of ordering.

Do you ship outside the US? Not yet — US addresses only for now.