Shipping policy

Shipping Policy

Free standard shipping on every US order. No minimums, no codes, no surprises at checkout.

Timelines

Orders are processed within 1–3 business days. Delivery time depends on where the item ships from, and every product page shows that item's own estimate next to the Add to bag button.

Items shipping from a US warehouse (most fireplaces, fireplace TV stands and patio heaters): typically 4–13 business days from order to delivery.
Items shipping from our overseas partners (most lanterns, heated throws and small heaters): typically 8–20 business days from order to delivery.

Estimates are based on each supplier's recent delivery times. They are estimates, not guarantees.

Tracking

You will receive a tracking link by email as soon as your order ships, usually within 3–5 business days of ordering. If it has not arrived, check your spam folder first, then contact us and we will resend it.

Address changes

Need to change your shipping address? Contact us within 12 hours of ordering at support@embervalehome.com or call or text (803) 702-1373 and we will update it before dispatch.

Delays

Weather, carrier volume, and customs screening can occasionally add a few days. If your order has not arrived by the end of its estimated window, contact us and we will investigate immediately and make it right.

Questions? Email support@embervalehome.com or call or text (803) 702-1373 (Mon–Fri, 9am–6pm ET). We respond within one business day.